E2E Networks Cloud Platform Support¶
E2E Networks Provide Cloud Platform Support 24/7. We ensure the followings
- High Priority resolution of Network Related Issues
- Resolvement on Performance Related to Host Level (Base Machine)
- Resolvement to any Issue related to E2E Products and Services.
Apart from that, We offer a number of help articles that you can refer for troubleshooting Applications and Configurations related to your Servers which are generally out of Network or Product Scope. We also assist you in Providing general Troubleshooting steps for any Network and Performance Level issue on Your Servers.
How you can connect to Cloud Platform Support?¶
- Via Email
- You can connect with us over Email at email@example.com, A New ticket will be generated with a unique Ticket ID which can be used for Further Follow-ups. Alternatively, You can also raise a ticket from Myaccount panel.
- Via Call
- For High Priority issue and quick Resolutions, You can reach out to us over the call at Cloud Platform No:+91-11-4117-1818
- Via Chat
- You can also use Chat available from our Site e2enetworks.com where our Sales Team is online assisting you with any queries.
Scope Of Cloud Platform Support¶
E2E Cloud Platform Support covers Issues Related to E2E Products and Services Only.
- Issue Related to Physical operation of Your E2E Nodes
- Ensuring availability of Network and Proper Routing.
- Troubleshooting any Base Machine performance issue that might affect your Node.
- Issue Related to Billing Support
- Resolving Potential Hardware Issue.
- “How to” questions related to E2E Services and Features
- Troubleshooting operational or systemic problems with E2E resources
- Technical Assistance with E2E Products such as Object Storage,CDN and Load Balancer etc..
E2E Cloud Platform Support Exclusions.¶
By default, all our nodes are on self-service basis only. We don’t provide any hands to keyboard services for our cloud. Any support we offer is for our cloud platform outside of the Virtual Machines but never inside them.
- We don’t Provide Hands-on Support regarding the installation or configuration of application software
- Debugging Application or Performance Related issue on Your Nodes
- Code Development or Any kind of Application Tuning
If you want recommendations for server management, we can ask our sales team involved with your account to recommend independent third-party managed services providers to you.