# Whatsapp Notification Feature on Payment Reminder

## Introduction

We have added a feature for enabling WhatsApp notifications in the General settings. By using this feature, users can receive payment reminder notifications on WhatsApp.

If a user's infra credit is negative, a payment reminder is sent. A total of three payment reminders are sent to the users. The message template is as follows:

![WhatsApp Notification Template](images/whatsapp1.png)

## Goal of This Feature

The goal of this feature is to provide payment reminder notifications to customers via WhatsApp.

## Cases for This Feature

- **Case 1:** If the user enables this feature, they will receive reminders on WhatsApp; otherwise, they will not receive notifications.
  
- **Case 2:** If the user disables the WhatsApp feature, WhatsApp notifications will stop.

> **Note:** As of now, the WhatsApp feature is available only for payment reminders.

## Process of Using This Feature

**Step 1:** Navigate to the MyAccount URL and log in using your credentials.

**Step 2:** After logging in, click on the **Settings** button from the side navigation bar, then click on the **General Settings** button.

**Step 3:** Click on the checkbox for **Enable WhatsApp Notification**.

**Step 4:** Click on the **Save** button.

![Enable WhatsApp Notification](images/whatsapp2_new.png)

**Step 5:** After clicking on the **Save** button, the WhatsApp feature will be enabled, and the page will look like this:

![WhatsApp Feature Enabled](images/whatsapp3_new.png)

**Step 6:** If users want to disable this feature, they need to uncheck the **Enable WhatsApp Notification** box and click on the **Save** button. After disabling the WhatsApp feature, users will no longer receive reminders on WhatsApp.


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