---
title: Firewall Action Availability
---

# Firewall Action Availability

This page lists the conditions that make a firewall action hidden, disabled, or rejected. If an action you expect to see is missing or greyed out, check this page before raising a support ticket.

| Action | Requires | Blocked by |
|---|---|---|
| Start | Firewall is powered off | Firewall is locked |
| Power Off | Firewall is running | Firewall is locked |
| Reboot | — | Firewall is locked |
| Reinstall Firewall | — | Firewall is locked |
| Upgrade Firewall Plan | Firewall is **powered off** | Firewall is locked; another upgrade already in progress for this firewall; selected plan is identical to the current plan; selected plan has fewer vCPUs than the current plan; account is prepaid with insufficient infra credit balance |
| Lock Firewall | Firewall is not already locked | — |
| Unlock Firewall | Firewall is locked | — |
| Access Console | Console access has been enabled for this firewall by E2E support; you are the firewall's owner | Console access not yet enabled; you are not the owner |
| Delete | — | Firewall is locked |

:::note
This table reflects the conditions checked by the portal today. E2E may add further validation over time — always read the confirmation dialog for the specific action, since it can surface additional context (billing, committed-plan impact, or backup recommendations) beyond what's listed here.
:::

## Related Resources

| Resource | Use it for |
|---|---|
| [Firewall Actions](/docs/myaccount/network/firewall/manage/actions) | Step-by-step instructions for every action |
| [Firewall FAQ and Troubleshooting](/docs/myaccount/network/firewall/troubleshoot/faq) | Self-service fixes for common issues |