---
title: "Reset your password"
description: "Reset a forgotten MyAccount password from the sign-in page, or change it while signed in, with the emailed reset link and the 16 to 30 character password rule."
content_type: "how-to"
product: "account"
platform: "MyAccount"
url: "/myaccount/account/how-to/reset-your-password/"
topic: ["account-security"]
---

# Reset your password

Set a new MyAccount password from a link that E2E emails you. Use it when you have forgotten
your password, when MyAccount asks for a new one at sign-in, or when you want to change it. A login
made with Google or GitHub can use the same steps to set a password for the first time.

## Before you begin

You need:

- Access to the inbox of your registered MyAccount email.
- A new password of 16 to 30 characters, with a number, an uppercase letter, a lowercase letter,
  and a special character. It must differ from your recent passwords.

## Ask for the reset link

1. On the sign-in page, `https://myaccount.e2enetworks.com/accounts/login`, click
   **Forgot password?**. **Password Reset** opens.
2. In **Email**, enter the email address of your MyAccount login.
3. Click **Reset Password**. MyAccount confirms that the reset link was sent, and tells you to check
   your spam or promotions folder if it is not in your inbox.

If the email is not registered, MyAccount reads **Email you specified is not present in our
records**. Check it for a typing mistake, or try the other email addresses you use.

If the email does not arrive, check your spam and promotions folders first. Asking again while the
first link is still valid sends the same link, so any of the emails works.

## Set the new password

1. Open the email and click the reset link. **Change Password** opens.
2. In **Password**, enter your new password.
3. In **Confirm Password**, enter it again.
4. Click **Reset Password**. MyAccount confirms the password change and lets you sign in.

Your other sessions are signed out, including devices where you were signed in with
**Remember me**. Sign in with the new password; see
[Sign in and trust a device](/myaccount/account/how-to/sign-in-and-trust-a-device/).

If MyAccount refuses the new password or the link, it shows one of these messages:

- **Password and Confirm Password must be match.** The two entries differ. Type them again.
- **Password you entered already in use. Please enter new password.** Choose a password you have
  not used recently.
- **The password reset link is invalid**, most likely because it has already been used. Ask for a
  new link.
- **The password reset link is expired. Please request a new password reset.** Ask for a new link.

## Change your password while signed in

1. Go to **Settings** > **Security** > **Password**.
2. Pass the robot check, and click **Change Password**. Without the robot check, the screen reads
   **Required**. E2E emails you the same reset link.
3. Open the email and set the new password, as in [Set the new password](#set-the-new-password).

## When MyAccount asks for a new password

A password expires after a set time. At your next sign-in after that, **Reset Password** asks for a
new one before MyAccount opens. Enter a password you have not used recently, with the same rule of
16 to 30 characters.

If the reset email still does not arrive after you have checked your spam folder, write to
cloud-platform@e2enetworks.com or call +91-11-4117-1818, with your registered email address.