---
title: "Redeem a coupon"
description: "Apply an E2E coupon code in MyAccount to add its infra credits to your balance, and see your available, applied, and expired coupons."
content_type: "how-to"
product: "billing"
platform: "MyAccount"
url: "/myaccount/billing/how-to/redeem-a-coupon/"
topic: ["pay"]
---

# Redeem a coupon

Redeem a coupon to add its infra credits to your balance, ready to use. A coupon is a ten-character
code E2E sends you by email or SMS, tied to your account's currency and good until its expiry date.

## Before you begin

Make sure that the account is prepaid and in the coupon's currency: a coupon for an INR
account cannot be applied to a USD account, and a postpaid account has no balance to add
credits to.

## Redeem the code

1. Open **Billing > Coupons**.
2. Click **Redeem Coupon**.
3. Enter the code, complete the reCAPTCHA, and click **Redeem Coupon**.

The credits are on your balance at once. If the account was suspended for a negative balance
and the coupon brings it back to zero or above, the services are restored at once.

## Check that it worked

The coupon is in the list with the status **Applied**, and **Details** shows when it was
redeemed and by whom. The credits show as a credit on
**Billing > Account Statement > Infra Credit Details**.

The list also keeps the rest of your coupons: filter by **Available Coupons**, **Applied
Coupons**, or **Expired Coupons**, or search by code. Each shows its **Expiry Date (IST)**, the
date to redeem it by. If a code is refused, see
[Troubleshooting Billing](/myaccount/billing/troubleshooting/billing/#a-coupon-code-is-refused).