---
title: "Restore a suspended account"
description: "Bring a MyAccount account suspended for a negative balance or an unpaid invoice back, by adding infra credits or paying the outstanding amount from Pay Now."
content_type: "how-to"
product: "billing"
platform: "MyAccount"
url: "/myaccount/billing/how-to/restore-a-suspended-account/"
topic: ["pay"]
---

# Restore a suspended account

Bring your services back after a suspension. An account is suspended when a prepaid balance has
stayed negative through the reminders, or a postpaid invoice has stayed unpaid past its due date. A
banner across the top of MyAccount says so.

## Before you begin

Find what is owed. On a prepaid account, **Billing > Pay Now** shows the balance next to
**Add Required Infra Credits**; a negative number is the shortfall. On a postpaid account,
**Current Outstanding** on the same page is the amount to pay.

## Settle the amount

On a prepaid account, buy at least enough infra credits to bring the balance back to zero, as
in [Buy infra credits](/myaccount/billing/how-to/buy-infra-credits/). A coupon that covers the
shortfall works too; see [Redeem a coupon](/myaccount/billing/how-to/redeem-a-coupon/).

On a postpaid account, pay the full outstanding amount, as in
[Pay an invoice](/myaccount/billing/how-to/pay-an-invoice/), or
[by bank transfer](/myaccount/billing/how-to/pay-by-bank-transfer/).

## When the services return

On a prepaid account the services come back as soon as the balance is zero or above: the
banner goes, the full side menu returns, and your resources are where you left them. If they
are still suspended once the payment shows under **Last 5 Transactions** on **Pay Now**, contact
support with your CRN and the payment's date and amount, and E2E reactivates them.

On a postpaid account, E2E restores the services once your payment is confirmed. Services E2E
set up for you by hand can also carry a reactivation charge.

Settle the amount soon. A few days after suspension, the services may be deprovisioned: their
resources are deleted, and once that is done the data cannot be recovered. To make sure it does
not happen again,
[set up AutoPay](/myaccount/billing/how-to/set-up-autopay/) or a
[low balance alert](/myaccount/billing/how-to/set-a-low-balance-alert/).