---
title: "Open the firewall console"
description: "Ask support to turn on console access for your E2E Firewall, then open the FortiGate's console in MyAccount with Access Console."
content_type: "how-to"
product: "firewall"
platform: "MyAccount"
url: "/myaccount/firewall/how-to/open-the-firewall-console/"
topic: ["manage"]
---

# Open the firewall console

<!-- cspell:ignore FortiGate -->

**Access Console** opens the FortiGate's console inside MyAccount. Use it to set the FortiGate up,
or to get back in when the FortiGate's screen at `https://<public-ip>` does not open, for example
after a change to its policies or interfaces.

Support turns console access on for one firewall at a time, when you ask.

## Before you begin

- You are the account owner, the only person who can open the console.
- Support has turned on console access for this firewall. To ask, contact support with the
  firewall's name.
- The firewall is **Running**.
- You have the FortiGate's `admin` password, from the launch email or the one you set since.

## Open the console

1. In MyAccount, under **Network**, click **Firewall**.
2. On **Manage Firewall**, in the firewall's row, click **Actions**, then **Access Console**.

The console opens on the page, under
**Firewall Details - <name> (<public IP> / <private IP>)**.

## Check that you are connected

The FortiGate's console shows on the page. Sign in as `admin` with the FortiGate's password.

When you are done, close the console. Once the FortiGate's screen opens in a browser again, you
can work there; see
[Sign in to the FortiGate](/myaccount/firewall/how-to/sign-in-to-the-fortigate/). For help when
**Access Console** does not show, see
[An item in the Actions menu is greyed out](/myaccount/firewall/troubleshooting/firewall/#an-item-in-the-actions-menu-is-greyed-out).