---
title: "TIR Support"
description: "Raise, track, reply to, and close E2E support tickets from TIR, for Cloud, Billing, and Sales questions."
content_type: "overview"
product: "tir-support"
platform: "TIR"
url: "/tir/tir-support/"
---

# TIR Support

Raise a support ticket from TIR, follow it, reply to the support team, and close it when the issue is resolved. E2E Networks provides 24x7 support for TIR through the account-wide ticketing system used across E2E Cloud. You reach it from **Support** in the side menu.

Tickets raised in TIR are triaged faster and are easier to track.

## Ticket categories

| Category    | Use it for                                                                  |
| ----------- | --------------------------------------------------------------------------- |
| **Cloud**   | Technical support for E2E Cloud services and infrastructure, including TIR. |
| **Billing** | Billing, payment, invoice, account balance, and plan questions.             |
| **Sales**   | Sales help for new requirements, upgrades, and commercial discussions.      |

## What you can do

- [Create a support ticket](/tir/tir-support/how-to/create-a-support-ticket/) for a Cloud or Billing issue.
- [Create a Sales ticket](/tir/tir-support/how-to/create-a-sales-ticket/) for a new requirement or an upgrade.
- [Find your tickets](/tir/tir-support/how-to/find-your-tickets/) and read a ticket's details.
- [Reply to a ticket](/tir/tir-support/how-to/reply-to-a-ticket/) when support asks for more.
- [Close a ticket](/tir/tir-support/how-to/close-a-ticket/) once the issue is resolved.

To see what the support team takes on and what stays with you, read
[What Cloud Platform Support covers](/tir/tir-support/concepts/support-scope/).

## Where to start

Start with [Get started with Support](/tir/tir-support/get-started/), which raises your first ticket. When
the portal cannot be reached, or a ticket will not submit, see
[Troubleshooting Support](/tir/tir-support/troubleshooting/tir-support/). The
[Support FAQ](/tir/tir-support/faq/) has short answers.