---
title: "Get started with Support"
description: "Raise your first Cloud support ticket from TIR and see it in your ticket list."
content_type: "get-started"
product: "tir-support"
platform: "TIR"
url: "/tir/tir-support/get-started/"
---

# Get started with Support

Raise a Cloud support ticket from TIR.

## Before you begin

You need a TIR project open. Have the details of the issue ready: the steps you took, the error messages, and the names of the affected resources.

## Create a ticket

1. In the side menu, select **Support**, then select **Create Ticket**.
2. Leave **Ticket Category** on **Cloud**. Choose a **Severity Level**, and choose **High** only for issues that affect production.
3. Select the **Service** the issue is about.
4. Enter a **Subject** and a **Description**.
5. Select **Submit Ticket**.

TIR shows the new ticket's number, and the ticket appears in the **Support Tickets** list. For every field, see [Create a support ticket](/tir/tir-support/how-to/create-a-support-ticket/).

## What to do next

- [Find your tickets](/tir/tir-support/how-to/find-your-tickets/) and follow the conversation.
- [Reply to a ticket](/tir/tir-support/how-to/reply-to-a-ticket/) when support asks for more.
- If submitting the ticket fails, see [Troubleshooting Support](/tir/tir-support/troubleshooting/tir-support/).
- To learn what support covers, read [What Cloud Platform Support covers](/tir/tir-support/concepts/support-scope/).