---
title: "Close a ticket"
description: "Close a resolved support ticket, with optional feedback for the support team."
content_type: "how-to"
product: "tir-support"
platform: "TIR"
url: "/tir/tir-support/how-to/close-a-ticket/"
topic: ["tickets"]
relationships: {"requires":["/tir/tir-support/how-to/find-your-tickets/"]}
---

# Close a ticket

Close a ticket once its issue is resolved.

## Before you begin

Make sure that the issue is resolved and the ticket is open.

:::caution
Closing a ticket is permanent. If the issue comes back, [create a new ticket](/tir/tir-support/how-to/create-a-support-ticket/).
:::

## Close the ticket

1. In **Support**, select the ticket's row.
2. Select **Close Ticket**. The close dialog opens.
3. (Optional) Enter **Feedback** for the support team, up to 250 characters.
4. Select **Close Ticket**.

TIR shows the ticket as closed, and your feedback appears in **Conversation** as **Ticket Closure Feedback**.

**Close Ticket** is available while the ticket is open, except on SOC and Abuse tickets.