---
title: "Find your tickets"
description: "See your support tickets in one list and open a ticket to read its conversation and details."
content_type: "how-to"
product: "tir-support"
platform: "TIR"
url: "/tir/tir-support/how-to/find-your-tickets/"
topic: ["tickets"]
---

# Find your tickets

See every support ticket you can access in one list, then open one to read its conversation and details.

## Before you begin

Open a TIR project. **Support** is in its side menu.

## Open the ticket list

1. In the side menu, select **Support**. The **Support Tickets** list opens.
2. Select the refresh control to reload the list.
3. Select a ticket row to open the ticket.

| Column         | What it shows                                                               |
| -------------- | --------------------------------------------------------------------------- |
| **Ticket**     | The ticket number and subject. A **Priority** chip marks a priority ticket. |
| **Category**   | **Cloud**, **Billing**, or **Sales**.                                       |
| **Severity**   | **High**, **Medium**, or **Low**.                                           |
| **Status**     | The current ticket status.                                                  |
| **Department** | The support team the ticket goes to.                                        |
| **Created At** | The date the ticket was created.                                            |

**Service Status** opens E2E's status page, and **Create Ticket** starts a new ticket.

:::note
Which tickets you see depends on your account role and permissions.
:::

## Read a ticket's details

The ticket page is headed with the ticket number and subject. **Conversation** is on one side and the ticket information on the other:

| Item              | What it shows                                     |
| ----------------- | ------------------------------------------------- |
| **Ticket Number** | The ticket's number.                              |
| **Creator**       | The person who raised the ticket.                 |
| **CRN**           | Your account's CRN.                               |
| **Resource**      | The resources chosen when the ticket was created. |
| **Queue**         | The support team the ticket is in.                |
| **CC Emails**     | The people copied on the ticket.                  |
| **Severity**      | The ticket's severity.                            |
| **Status**        | The ticket's status.                              |
| **Created**       | When the ticket was created, in IST.              |
| **Last Updated**  | When the ticket last changed, in IST.             |

An empty value shows as `--`.

**Conversation** lists messages from newest to oldest, grouped by day. Each message shows its author, whether the author is **Agent** or **Customer**, its time, and any attachments you can download. A long message ends with **View More**. Select it to read the whole message, and **View Less** to fold it. The feedback you enter when you close a ticket shows as **Ticket Closure Feedback**.

To answer the support team, see [Reply to a ticket](/tir/tir-support/how-to/reply-to-a-ticket/).