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E2E Networks Cloud Platform Support

E2E Networks provides 24×7 Cloud Platform Support to assist customers with issues related to E2E Cloud Services and Infrastructure.
Our support focuses on ensuring stability, performance, and availability of all cloud platform components while enabling customers to operate smoothly on our cloud.

We offer:

  • High-priority resolution of network-related issues
  • Troubleshooting for E2E Products & Services such as Compute Nodes, Object Storage, Load Balancers, CDN, VPC, Firewalls, DNS, and more
  • Guidance through help articles for application-level troubleshooting, performance checks, and configuration scenarios

Our support ensures timely assistance for platform-level concerns while customers maintain full administrative control over their compute instances.

How to Connect with the Cloud Platform Team​

Customers may reach Cloud Platform Support using the following channels:

We strongly recommend raising tickets via the MyAccount Dashboard for faster triage, better tracking, and structured troubleshooting.

Navigate to:
MyAccount Dashboard → Support → Cloud Platform → Create Ticket

While creating a ticket, customers should:

  • Select Type: Cloud Platform
  • Select the appropriate Service
  • Provide a clear and concise Subject
  • Add a detailed Description with steps performed, error messages, logs, and impact
  • Attach relevant files/screenshots/logs to help the Cloud Platform Team diagnose efficiently

Why MyAccount Tickets Are Preferred:​

  • Ensures complete visibility and tracking
  • Assigns tickets to the correct technical team immediately
  • Provides faster SLA-based resolution
  • Reduces delays from incomplete email details

2. Via E-Mail (Alternate Option)​

Email: cloud-platform@e2enetworks.com
A ticket will be automatically generated.

Use email only when the dashboard is inaccessible, as email often lacks required technical details.

3. Via Phone (For High-Priority Issues Only)​

After creating a ticket, customers may call for urgent follow-ups:

Cloud Platform Helpline: +91-11-4117-1818

Scope of Cloud Platform Support​

Cloud Platform Support covers issues related to E2E Cloud Infrastructure, Platform Services, and Operational Components, including:

Physical and Platform-Level Compute Operations​

Hardware, hypervisor, and virtualization-layer issues affecting Compute Node availability.

Network Availability & Connectivity​

Troubleshooting latency, packet loss, routing issues, connectivity failures, and platform-managed networking components.

Billing & Account Support​

Assistance with usage, invoices, billing clarifications, and plan queries.

Platform Feature Guidance (“How-to” Support)​

Help with using E2E Cloud features and services via the MyAccount Dashboard.

Platform-Level Troubleshooting​

Resolution of issues impacting platform-managed services such as networking, storage, load balancers, object storage, DNS, CDN, and more.

Technical Assistance with E2E Cloud Platform Services​

Cloud Platform Support assists with the operation, availability, performance, and configuration of all E2E-managed services across:

Compute Services​

  • CPU/GPU Virtual Machines
  • Auto scaling
  • Images, snapshots, backups, CDP
  • Compute lifecycle operations

Storage & Data Services​

  • Block storage
  • Scalable/distributed file systems
  • Object storage
  • Database services
  • Container registries
  • Archival systems
  • Data protection features

Networking & Connectivity Services​

  • Load balancers
  • VPC, subnets, firewalls
  • DNS, IP management, CDN
  • Routing
  • Security groups
  • Connectivity diagnostics

Platform & Automation Services​

  • Kubernetes
  • Serverless functions (FaaS)
  • Monitoring & logging
  • IAM and governance
  • Compliance tools
  • Platform integrations

TIR Platform Services​

  • Inference endpoints
  • Model hosting
  • Dataset management
  • Fine-tuning
  • Embeddings/vector features
  • AI platform operations

Enterprise & Governance Services​

  • Disaster recovery
  • License management (RDP / MS SQL)
  • SSL certificates
  • Audits and governance services

Plus continuous enhancements as new products and sub-services are introduced.

Self-Service Responsibility for Compute Nodes​

All Compute Nodes on E2E Cloud operate on a self-managed basis. This means:

  • No hands-on-keyboard (inside VM) support is provided.
  • Support applies strictly outside the VM at the cloud platform level.

Customers are responsible for:​

  • OS and software installation, configuration, and patching
  • Application deployment and maintenance
  • VM-level performance tuning
  • User and access management
  • Security hardening
  • Monitoring software inside the VM

Security inside VMs is fully the customer’s responsibility, including:​

  • Restricting SSH/RDP access to trusted IPs
  • Using key-based authentication
  • Managing OS firewalls (UFW, firewalld, iptables, Windows Firewall)
  • Applying security patches and intrusion prevention
  • Securing application ports and traffic

No firewall or port restrictions are applied by default.
Customers must configure their own VM firewall rules.

Cloud Platform Support Exclusions​

Support does not include:

  • Application installation, configuration, or maintenance
  • Debugging application code or runtime issues
  • OS-level performance tuning or kernel modifications
  • Custom script development or deployment automation
  • Troubleshooting user-installed packages inside the VM

Customers maintain full responsibility for OS, applications, configurations, and security within their instances.

Additional Resources​

We provide extensive documentation covering:

  • Server setup and configuration
  • OS fundamentals
  • Application deployment
  • Networking and connectivity checks
  • Security best practices
  • Troubleshooting guides

Customers are encouraged to use these resources for common configuration and application-level issues.

Summary​

We aim to deliver a reliable, proactive, and technically strong support experience.
For the fastest and most efficient resolution, always raise tickets through the MyAccount Dashboard with complete details and relevant logs.