E2E Networks Cloud Platform Support

E2E Networks provides Cloud Platform Support 24/7. We offer platform support for the following:

• High priority resolution of Network Related Issues
• Resolution of any issues related to E2E Products and Services

Apart from this, we offer a number of help articles that you can refer to for troubleshooting applications and configurations related to your servers, which are generally outside of network or product scope. We also assist you with general troubleshooting steps for any network and performance issues on your servers.

How you can connect to Cloud Platform Team?

• Via e-mail
  You can connect with us over e-mail at cloud-platform@e2enetworks.com. A new ticket will be generated with a unique Ticket ID, which can be used for further follow-ups. Alternatively, you can also raise a ticket from the MyAccount panel.

• Via Call
  Once the ticket is raised, for high-priority issues and quick resolutions, you can reach out to us over the call at Cloud Platform No: +91-11-4117-1818

Scope Of Cloud Platform Support

E2E Cloud Platform Support covers issues related to E2E Products and Services only:

• Issues related to the physical operation of your E2E Compute nodes
• Ensuring availability of network and acceptable latency
• Issues related to billing
• "How to" questions related to E2E Services and Features
• Troubleshooting operational or systemic problems with E2E resources
• Technical assistance with E2E Products such as Object Storage, CDN, and Load Balancer, etc.

E2E Cloud Platform Support Exclusions

By default, all our nodes are on a self-service basis only. We don't provide any hands-to-keyboard services for our cloud. Any support we offer is for our cloud platform outside of the Virtual Machines but never inside them.

• We don't provide hands-on support regarding the installation or configuration of application software
• Debugging application or performance-related issues on your nodes
• Code development or any kind of application tuning