Create a support ticket

Raise a Cloud or Billing ticket so the support team can look into an issue. For a Sales question, see Create a Sales ticket.

Before you begin

Collect the details of the issue: the steps you took, error messages, logs, affected IPs and domains, and the business impact.

In the side menu, select Support, then select Create Ticket.
Under Ticket Category, choose Cloud or Billing. See Ticket categories for what each is for.
Choose a Severity Level: High, Medium, or Low. Medium is the default. Low is for Cloud tickets only.
Select the Service the issue is about. For a TIR issue, choose the matching service, such as Instance, VM, Inference Service, Training Cluster, or Dataset Service. To find a service quickly, search for it.
(Optional) Select the Project and one or more resources in Resource. See Select the affected resources.
Enter a Subject and a Description with the issue details from above.
(Optional) Add Attachments.
(Optional) For a Cloud ticket, add people to CC: users added through IAM.
Select Submit Ticket.

TIR gives the ticket number, and the ticket is listed in Support Tickets.

Field	Rule
Ticket Category	Required.
Subject	Required, up to 60 characters.
Description	Required, up to 6000 characters. A counter below it shows how many characters are left.
Severity Level	Required for Cloud and Billing tickets.
Service	Required for Cloud and Billing tickets.
Attachments	PNG, JPG, JPEG, or PDF; up to five files; 5 MB or smaller each.
CC	Shown for Cloud and Sales tickets. Up to 10 accepted IAM members for Cloud tickets.

Use High severity for issues that affect production.

After you choose a Service, select one or more of its resources in the selected project under Resource.

The support team replies in the ticket. To read the conversation, find your ticket. To answer, reply to the ticket. If creating the ticket fails, see Troubleshooting Support.