Close a ticket

Close a ticket once its issue is resolved.

Before you begin

Make sure that the issue is resolved and the ticket is open.

Caution

Closing a ticket is permanent. If the issue comes back, create a new ticket.

Close the ticket

1. In Support, select the ticket’s row.
2. Select Close Ticket. The close dialog opens.
3. (Optional) Enter Feedback for the support team, up to 250 characters.
4. Select Close Ticket.

TIR shows the ticket as closed, and your feedback appears in Conversation as Ticket Closure Feedback.

Close Ticket is available while the ticket is open, except on SOC and Abuse tickets.