Get started with Support

Raise a Cloud support ticket from TIR.

Before you begin

You need a TIR project open. Have the details of the issue ready: the steps you took, the error messages, and the names of the affected resources.

Create a ticket

1. In the side menu, select Support, then select Create Ticket.
2. Leave Ticket Category on Cloud. Choose a Severity Level, and choose High only for issues that affect production.
3. Select the Service the issue is about.
4. Enter a Subject and a Description.
5. Select Submit Ticket.

TIR shows the new ticket’s number, and the ticket appears in the Support Tickets list. For every field, see Create a support ticket.

What to do next

• Find your tickets and follow the conversation.
• Reply to a ticket when support asks for more.
• If submitting the ticket fails, see Troubleshooting Support.
• To learn what support covers, read What Cloud Platform Support covers.