E2E CloudTIR Support
Raise a support ticket from TIR, follow it, reply to the support team, and close it when the issue is resolved. E2E Networks provides 24x7 support for TIR through the account-wide ticketing system used across E2E Cloud. You reach it from Support in the side menu.
Tickets raised in TIR are triaged faster and are easier to track.
Ticket categories
Section titled “Ticket categories”| Category | Use it for |
|---|---|
| Cloud | Technical support for E2E Cloud services and infrastructure, including TIR. |
| Billing | Billing, payment, invoice, account balance, and plan questions. |
| Sales | Sales help for new requirements, upgrades, and commercial discussions. |
What you can do
Section titled “What you can do”- Create a support ticket for a Cloud or Billing issue.
- Create a Sales ticket for a new requirement or an upgrade.
- Find your tickets and read a ticket’s details.
- Reply to a ticket when support asks for more.
- Close a ticket once the issue is resolved.
To see what the support team takes on and what stays with you, read What Cloud Platform Support covers.
Where to start
Section titled “Where to start”Start with Get started with Support, which raises your first ticket. When the portal cannot be reached, or a ticket will not submit, see Troubleshooting Support. The Support FAQ has short answers.