Signup for Indian Customers
- Navigate to URL https://myaccount.e2enetworks.com/accounts/signup
- Fill in all details and click on SignUp button
- After filling all details and clicking on SignUp, an OTP verification pop-up will appear. You will need to fill out an OTP sent to your mobile number and email.
- If you do not receive the OTP in Two attempts, you can click on Receive OTP via call to receive the OTP over a voice call.
- After OTP verification, the Billing information page will open. You need to fill in the required fields.
The Indian customer may SignUp as either an individual or an organization.
SignUp as Indian Organization
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We validate whether customers have added the GSTIN and if it is correct or incorrect.
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After validation is completed, proceed with the SignUp process.
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After filling in all details and clicking on Next, the second step for payment validation will start.
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We offer Indian customers two payment gateway options, Stripe and Razorpay (including Razorpay card and Razorpay UPI), for payment validation. Users can choose the option that suits them best.
If you select Razorpay card, you will see the following screen:
After clicking on Card, enter the card details and click on Next.
- After this, the payment validation process will be complete and the Payment validated screen will open. You must click on Proceed to Next, and the page will automatically redirect to the Dashboard.
If the Indian customer with GSTN wants to do Customer Validation voluntarily, they can click on Customer Validation as shown in the above screenshot.
SignUp as Indian Individual
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We validate whether customers have added an Individual PAN or Corporate PAN. Corporate PAN is not allowed for Individual accounts.
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If the user selects Individual and tries to enter a Corporate PAN, a message will be displayed:
"The PAN you entered is not of a Person. Kindly SignUp as an Organization."
The 4th digit of the PAN should be P (This is fixed for individual PAN holders as per PAN allocation rules).
- If the user selects Individual and tries to enter an Organization GSTIN, a message will be displayed:
"Your GSTIN does not relate to an individual. You should signup as an organization."
- If users enter an incorrect PAN, a message will be displayed:
"The PAN you entered is not of a Person. Kindly sign up as an Organization."
- If users enter an incorrect GSTIN, a message will be displayed:
"Please enter valid GSTIN."
- If the user enters an Individual PAN, they can proceed to the next steps.
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After filling in all details and clicking on Next, the second step for payment validation will start.
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We offer Indian customers two payment gateway options, Stripe and Razorpay (including Razorpay card and Razorpay UPI), for payment validation. Users can choose the option that suits them best.
If you select Razorpay card, you will see the following screen:
After clicking on Card, enter the card details and click on Next.
- After this, the payment validation process will be complete and the Payment validated screen will open. You must click on Proceed to Next. After that, the Customer validation process will start.
Skip Validation
If the user clicks on Skip, another pop-up will appear on the screen where the customer will need to fill in their Billing address.
After filling in the Billing address, click on the Proceed button. The page will automatically redirect to the Dashboard page. The following message will be displayed on the Dashboard page.
Your customer validation process is pending. Please complete validation before DD MM YYYY to use uninteruppted services. Click Here to complete your customer validation.
After payment verification user will be able to use myaccount but only for 20 days and a warning message will be displayed on their myaccount dashboard the warning message will be like this (Your customer validation process is pending. Please complete validation before the date(like 2023-03-6) to use uninterrupted services. Click here to complete your customer validation). If the user will not complete their customer validation within 20 days then we will suspend his account after 20 days. For suspending we will send a first reminder on the 6th day after SignUp and a second reminder we will send on the 13th day after registration and then 19th or final reminder will be on the 20th day But still, the customer will not complete his validation after 20 days his account will be suspended.
Customer Account Validation Process
After a few days of using the services, if a customer wants to validate their account, they will need to click on the ‘Click here’ link.
After clicking on the link, a pop-up will appear showing a message about Aadhaar-based validation for the services for E2E Networks Ltd. Then, click on Agree and Proceed.
Then, it will redirect to the Bureau site for KYC verification with Digilocker. Click on Proceed to Digilocker.
A pop-up will appear in which the customer must fill in their Aadhaar details.
After completing the Aadhaar validation, a pop-up will appear on the Dashboard to update the billing address. The customer has the option to choose the address previously mentioned, the address from Aadhaar, or they can add a new address that is different from both of the above-mentioned addresses.
After keeping the same address or filling in a new address, the customer validation process will be completed, and they will be able to access all services.
