Payment Method

Important Note: Our Payment Gateway Partner has recently migrated all Virtual accounts to RBL Bank (IFSC Code: RATN0VAAPIS). Please check your updated virtual account details under the Billing Section of your MyAccount (Billing > Billing Profile > Virtual Bank Account Details) and pay accordingly only in RBL Bank Virtual accounts.

E2E Networks accepts payments through the following methods:

Option Name	Description
AutoPay	Automatic charging from your credit or debit card based on the standing instructions given by you
PayNow	One-time payment through the payment gateway using credit card, debit card, net banking, e-wallets and unified payment interface(UPI)
Virtual Account Bank Transfer	One-time payment through bank transfer (NEFT, RTGS, IMPS) using your virtual account with E2E Networks Ltd. This option may not work for bank transfer from outside India.

AutoPay

PLEASE NOTE: In accordance with RBI guidelines on processing recurring payments, existing standing instructions for AutoPay will not work post-September 30, 2021, and will be deactivated by the end of that day. Our payment gateway partner has made some bank cards live for processing recurring payments in line with these guidelines. Customers may add cards that are live after October 1, 2021. The following cards are currently live:

S.No	Bank	Debit Card	Credit Card
1	HSBC	N/A	✓
2	Equitas Small Finance Bank	✓	N/A
3	City Union Bank	✓	N/A
4	OneCard	N/A	✓
5	Karur Vysya Bank	✓	✓

The AutoPay method allows you to set up standing instructions on your credit/debit card for E2E Networks Ltd to automatically charge your card, ensuring uninterrupted service and eliminating the hassle of tracking periodic payments.

Payment Gateway Window

E2E Networks has integrated with the Razorpay and Stripe payment gateways for AutoPay only.

Behavior for Prepaid Customers

To enable AutoPay, first click on Billing from the side nav bar and then click on AutoPay.

Smart Top Up

SmartTopup is a convenience feature. It gives you a piece of mind by ensuring that your account infra-credit balance is maintained. When you keep SmartTopup enabled with Autopay service. The account balance quickly gets refilled by making an attempt to charge your saved payment method as soon as the infra-credit balance goes below 2000. As for example if your last 7 days usage 5000 then your account will be auto recharged with the value of 5000, if your infra credit balance goes below 2000.

This is better than setting a fixed refill value as sometimes when you launch new Node instances or other services, the periodic burn rate of the infra-credits also increases. The refill amount value needs to be smartly identified based on current usage trend of your account and upcoming charges like minimum_billing charges, license renewal, committed node renewal, etc.

For enabling Autopay & Smart Top Up you have to click on Autopay you need to check on the checkbox of Enable Autopay after clicking enable autopay checkbox then the smart top up will be by default checked and Enabled then you have to click on Save button.

If user wants to disable the SmartTopup then click on enable smart Top Up checkbox and click on Save button to save the changes.

After clicking on the Save button, a popup will appear on the screen for selecting a payment gateway. Currently, E2E Networks provides two payment gateway options: Razorpay and Stripe for Autopay. You need to select your preferred payment gateway.

After selecting the payment gateway, the payment gateway window will open. You need to enter the details of your card and pay ‘₹1’. Your card will then be saved for Autopay.

To add more cards, click on the Add Credit/Debit Card button, select the payment gateway (here we have chosen Stripe), enter the details, and click on the Save button. Your card will be saved.

Note

For Indian user's the auto-pay feature initiates a transaction on the user's saved card. A pre-debit notification is sent by the bank 24 hours prior to the actual debit. When the amount value is greater than INR 15,000, the customer would have to give an additional approval to the bank to allow the transaction.

Note

Only Mastercard and Visa cards are eligible for processing through the Stripe gateway.

Note

Your Card detail will be saved by the payment gateway partner.

• Click on ‘Pay ₹1’ and you will be redirected to the bank page to complete a transaction of ₹1, which will be deducted by the payment gateway to verify the credit card or debit card.
• On completing this transaction, the deducted ₹1 will be refunded within 14 working days to the card after the verification.
• That’s it! Your Autopay has been set up using the card that will be used for all your payments.

If you’re using the prepaid billing method, then you need to follow additional steps:

• You need to tick the checkbox that says “Enable AutoPay to automatically buy Infra credits for MyAccount.”
• In the “When MyAccount Infra credits balance reaches” field, you need to enter the threshold value.
• In the “then buy” field, enter the number of infra credits you would like to purchase automatically when the infra credit balance reaches the threshold amount. Then, click on ‘Save.’

Note

There is a minimum value ₹2000 which you can enter in the “then buy” field.

• Whenever your account is topped up automatically, you will receive email alerts from your bank. If the transaction fails on the primary card provided by you, an email notification will be sent to you.
• You can add multiple cards by following the above steps.

Note

You need to have at least one active card added under “Manage Cards”. If there is no card added, automatic payment setup cannot be done.

• If the transaction fails on the primary card provided by you, an email notification will be sent to you.

The behaviour for Postpaid Customers

For enabling Autopay, first, you need to click Billing from the side navigation bar and click on Autopay.

After that, you have to click on the Add Credit/Debit Card button.

After clicking on the Add Credit/Debit Card button, you have to select a payment gateway.

After selecting the payment gateway, the payment gateway window will open, and you need to enter details of the card and pay ‘₹1’. Then your card will be saved for Autopay.

Note

Your Card detail will be saved by the payment gateway partner.

• Click on ‘Pay ₹1’ and you will be redirected to the bank page to complete a transaction of ₹1 which will be deducted by the payment gateway to verify the credit card or debit card.
• On completing this transaction, The deducted ₹1 will be refunded within 14 working days to the card after the verification.
• That’s it! Your Autopay has been set up using the card that will be used for all your payments.

PayNow

“PayNow” method is used for making a one-time payment of any amount using a credit card, a debit card, net banking, e-wallets, or a unified payment interface(UPI).

• Login to MyAccount at https://myaccount.e2enetworks.com
• On the left side of the MyAccount dashboard, click on the “PayNow” sub-menu available under the Billing section.

The behavior for Prepaid User

For a prepaid user, the amount paid shall be used to buy infra-credits.

• You can view your last 5 transactions on the PayNow page. To see more transactions, click the "View More Transactions" button.

• In the ‘Add Required Infra Credits’ field, you need to enter the number of infra credits you want to purchase.

• The ‘Net Payable Amount’ shows the amount to be paid including GST. Click on the ‘Proceed to Pay’ button to launch the payment gateway window.

The behavior for Postpaid Users

For postpaid users, the screen as shown below shall appear where a customer can make any payment. The payment made by a customer is first used to settle any unpaid invoices, and the remaining amount is considered as an advance payment in our system.

• The screen automatically populates amounts from the last bill, any advance payments made before, and any outstanding amount related to your account. The Payment Amount field will be auto-populated based on the following calculation:

• Latest Bill Amount – Advance Amount + Current Outstanding. This calculation excludes the TDS. Click here to know more about the TDS deduction.

For customers with TDS enabled, the "Suggested TDS Deduction" field is displayed in the Summary section.

Click the link to view the detailed payment breakdown.

• The user is allowed to change the amount that is auto-populated in the Payment Amount field. Click on the ‘Proceed to Pay’ button to proceed to the payment gateway window.

Payment Gateway Window

E2E Networks has integrated with the Razorpay payment gateway. A payment pop-up box appears where you can choose from any of the following options: credit and debit cards, UPI, net banking, and wallets.

Card

Currently, our payment gateway supports Indian and International credit and debit cards from Visa, Mastercard, and American Express.

While making payments using a card, you can select the Remember Card checkbox to save the card. The card details are not saved by E2E Networks Ltd. The card details are saved by the payment gateway Razorpay. The card details can be deleted by logging into the Razorpay website.

You can access saved cards while you make payments. OTP-based authentication shall be performed to access saved cards. The OTP will be sent to your primary contact’s mobile number.

Netbanking

You can pay using the net banking interfaces of various banks. After selecting your preferred bank from the list of available banks, you will be taken to the respective bank’s login interface to complete the payment.

Wallet

You can pay using e-wallets. Currently, Amazon Pay, Freecharge, Ola Money, and PayZapp are supported. After selecting your preferred wallet, you will be taken to the respective wallet’s interface to complete the payment.

Note

While using the PayNow option, Razorpay may show some offers from its partners such as cashback or discounts. Such offers and benefits are governed by the terms and conditions set by the providers of such offers and in no way associated with E2E Networks Ltd.

UPI

You can enter your UPI address to get a payment request directly in your UPI app.

You can pay using UPI apps such as BHIM, Google Pay, WhatsApp, Paytm, PhonePe, and others. Alternatively, you can also scan the payment QR code and pay using your UPI address.

EMI

Debit EMI is an EMI method using which customers can make payments on EMI using their debit cards.

Virtual Account Bank Transfer

To make payments through IMPS, NEFT, and RTGS, the transfer can be made through a virtual bank account associated with your MyAccount. The Virtual Account Bank Transfer feature is available to all E2E customers (prepaid as well as postpaid).

One of the advantages of a virtual bank account is that the settlement of the transaction will be processed automatically through the payment gateway.

Kindly note that each of your MyAccount will have unique virtual bank account details, and the payment made using ‘Virtual Account Bank Transfer’ will be processed only for the respective MyAccount.

To check the virtual bank account details for your MyAccount, follow these steps:

1. Log in to MyAccount at https://myaccount.e2enetworks.com.
2. On the left side of the MyAccount dashboard, click on the “Billing Profile” sub-menu available under the Billing section.
3. Then, click on the ‘Virtual Bank Account Details’ tab.

Note

The virtual bank account detail cannot be used for making payments through Cheque.

E2E Networks Payment Options for International Customers

E2E Networks accepts payments through the following methods.

PayNow

“PayNow” For international users, we use Stripe as the payment method.

1. Log in to MyAccount at https://myaccount.e2enetworks.com.
2. On the left side of the MyAccount dashboard, click on the “PayNow” sub-menu available under the Billing section.

The Behavior for Prepaid Users

For a prepaid user, the amount paid shall be used to buy infra-credits.

• In the ‘Add Required Infra Credits’ field, you need to enter the number of infra credits you want to purchase.
• The ‘Net Payable Amount’ shows the amount to be paid. Click on the ‘Proceed to Pay’ button to launch the payment gateway window.

Payment Gateway Window

E2E Networks has integrated with the Stripe payment gateway. A payment pop-up box appears. Currently, our payment gateway supports international credit and debit cards from Visa, Mastercard, and American Express.

Card

After filling in all the details like Card number, Expiration date, CVV number, Country, and Zip Code, click on the “Pay now” tab. Another popup will open, showing a congratulatory message.

The Behavior for Postpaid Users

For postpaid users, the screen as shown below shall appear where a customer can make any payment. The payment made by a customer is first used to settle any unpaid invoices, and the remaining amount is considered as an advance payment in our system.

• The screen automatically populates amounts from the last bill, any advance payments made before, and any outstanding amounts related to your account. The Payment Amount field will be auto-populated based on the following calculation:

• Latest Bill Amount – Advance Amount + Current Outstanding.

• Users are allowed to change the amount that is auto-populated in the 'Payment Amount' field. Click on the ‘Proceed to Pay’ button to proceed to the payment gateway window.

AutoPay

The AutoPay method allows you to set up standing instructions on your credit/debit card to allow E2E Networks Ltd to automatically charge your card. This ensures uninterrupted service by eliminating the risk of suspension due to delayed payments. This also saves you the hassle of regular tracking and making periodic payments on the MyAccount portal.

1. Log in to MyAccount at https://myaccount.e2enetworks.com.
2. On the left side of the MyAccount dashboard, click on the “Auto Pay” sub-menu available under the Billing section.

After clicking on the “Auto Pay” tab in Manage AutoPay, you can enable the following options:

• Enable AutoPay to automatically buy Infra credits for MyAccount.
• Enable low Infra credits notification.
• I also want an SMS notification.

After clicking on “Add Credit/Debit Cards,” the payment gateway window will appear.

Payment Gateway Window

E2E Networks has integrated with the Stripe payment gateway. A payment pop-up box appears where you can choose from any of the following options like Visa, Mastercard, and American Express. Currently, our payment gateway supports international credit and debit cards from Visa, Mastercard, and American Express.

After filling in all the details like Card number, Expiration date, CVV number, Country, and Zip Code, click on the “Pay now” tab. Another popup will open, showing a “Setting Saved” message. Read the instructions and click on the “Okay” button.

Note

Your Card detail will be saved by the payment gateway partner.

• Click on ‘Pay $1’ and you will be redirected to the bank page to complete a transaction of ₹1 which will be deducted by the payment gateway to verify the credit card or debit card.
• On completing this transaction, The deducted $1 will be refunded within 14 working days to the card after the verification.
• That’s it! Your Autopay has been set up using the card that will be used for all your payments.

Note

There is a minimum value ₹2000 which you can enter in the “then buy” field.

• Whenever your account is topped up automatically, you will receive email alerts from your bank. If the transaction fails on the primary card provided by you, an email notification will be sent to you.
• You can add multiple cards by following the above steps.

Note

You need to have at least one active card added under “Manage Cards”. If there is no card added, automatic payment setup cannot be done.

• If the transaction fails on the primary card provided by you, an email notification will be sent to you.