Skip to main content

Invoices & Payment History

Account Statement​

The account statement is a summary of financial transactions and usages which have occurred over a given period on your MyAccount.

This help article describes how to view/read various reports under the account statement section of MyAccount. You can refer to the E2E Networks’ pricing page for an overview of our products and services along with the prices.

STEP 1 – Logging into E2E Networks ‘MyAccount’​

Please go to ‘MyAccount’ and log in using your credentials set up at the time of creating and activating the E2E Networks ‘MyAccount’.

STEP 2 – Navigate to the Account Statement Page​

  • Log in to your account using your credentials.

  • On the left side of the MyAccount dashboard, click on the “Account Statement” sub-menu available under the Billing section.

  • You may also click on “View Payment Details” under the title of “Accounts” on the dashboard.

    Account Statement

For a postpaid customer, the following screen will be shown, displaying ‘Ledger’, ‘Invoice’, and ‘Credit Notes’ reports related to your MyAccount.

For a prepaid customer, the following screen will be shown, displaying ‘Infra Credit Details’, ‘Usage Details’, ‘Ledger’, ‘Invoices’, ‘Credit Notes’, and ‘TDS Details’ reports related to your MyAccount.

Note

If you have not used any products or services, there will be no records available in the account statement reports.

STEP 3 – View/Read Various Reports​

Ledger​

You can view a detailed Ledger report that contains a row for every financial transaction made for your account, in chronological order. The ledger statement has two sides to represent debit and credit balances.

  • Debit means an entry recorded for a payment to be done by you.
  • Credit means an entry recorded for a payment received from you.

Invoices​

At the end of a billing cycle or when you purchase infra credits, E2E Networks issues your invoice as a PDF file. All the generated invoices for your account are available under the ‘Invoices’ report, and you can download the PDF invoice by clicking the download button.

The ‘status’ of each individual invoice is shown. The table below provides the meaning of each “status” value:

Status NameMeaning
Unsigned InvoiceThe issued invoice is not digitally signed. Invoices are signed within 1 business day.
UnpaidInvoice is issued to the customer and payment is pending.
PaidPayment is made by the customer and the invoice is settled.
Partially PaidPayment is made partially, and the invoice is not fully settled.
OverdueInvoice is not paid and the due date has passed.

To download the invoice you require, choose the invoice and click on the ‘Download’ link.

Credit Notes​

The credit notes report contains details of credit note(s) issued by E2E Networks to you. To download the credit notes you require, choose the credit note and click on the ‘Download’ link.

Infra Credit Details​

This tab is shown only for customers who have purchased Infra credits from E2E Networks. This section displays debit and credit transactions done using infra credits as per the usage of services and products in your account. You can also see a summary of ‘infra credits used’ and ‘infra credits available’ in your account.

Usage Details​

The ‘Usage Details’ report provides information about infra credits deducted for the respective E2E product and service used by you. This report will be available to you if you are using a prepaid billing system.

Usage Details

You can filter the usage report data, and also download usage detail reports either in ‘Excel’ or ‘PDF’ by clicking on the icon.

Download Options

TDS Details​

The statement of infra credits that are on hold will be available under the TDS details statement report, only if TDS deduction service is opted by you and if you are using a prepaid billing system. Click here to learn more about TDS deduction.