Skip to main content

Whatsapp Notification Feature on Payment Reminder

Introduction​

We have added a feature for enabling WhatsApp notifications in the General settings. By using this feature, users can receive payment reminder notifications on WhatsApp.

If a user's infra credit is negative, a payment reminder is sent. A total of three payment reminders are sent to the users. The message template is as follows:

WhatsApp Notification Template

Goal of This Feature​

The goal of this feature is to provide payment reminder notifications to customers via WhatsApp.

Cases for This Feature​

  • Case 1: If the user enables this feature, they will receive reminders on WhatsApp; otherwise, they will not receive notifications.

  • Case 2: If the user disables the WhatsApp feature, WhatsApp notifications will stop.

Note: As of now, the WhatsApp feature is available only for payment reminders.

Process of Using This Feature​

Step 1: Navigate to the MyAccount URL and log in using your credentials.

Step 2: After logging in, click on the Settings button from the side navigation bar, then click on the General Settings button.

Step 3: Click on the checkbox for Enable WhatsApp Notification.

Step 4: Click on the Save button.

Enable WhatsApp Notification

Step 5: After clicking on the Save button, the WhatsApp feature will be enabled, and the page will look like this:

WhatsApp Feature Enabled

Step 6: If users want to disable this feature, they need to uncheck the Enable WhatsApp Notification box and click on the Save button. After disabling the WhatsApp feature, users will no longer receive reminders on WhatsApp.