Change your mobile number

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Change the mobile number on your MyAccount profile yourself, on Basic Details, by verifying a code sent to the new number; you do not need a support ticket. Your two-factor codes by text message go to the new number from then on. When the account owner changes their number, the account’s contact numbers change too.

Before you begin

Check that:

You can sign in to MyAccount. If your old number no longer receives your sign-in code, sign in with one of your backup codes; see Sign in and trust a device.
The phone with the new number is at hand to receive a text message.
If you are the owner and plan to change the owner email soon, change the email first. Changing the owner’s mobile number blocks an owner email change for 30 days.

Change the number

Go to Billing > Manage Profile. Manage Customer Profile opens. Open the Basic Details tab, which shows your mobile number.
Click the pencil beside your mobile number. Mobile Number Verification opens.
Choose the country, from the same list as sign-up, and enter the new number. Click Send OTP. A code is sent to the new number.
Enter the code within 3 minutes, and pass the robot check.
Click Update. MyAccount shows Your mobile number and profile is successfully updated. Cancel closes Mobile Number Verification without changing your number.

If the code does not arrive, click Resend SMS after 60 seconds. For a +91 number, Receive OTP over call appears after one resend, and a phone call reads the code to you. After several requests, MyAccount stops sending codes to that number for 30 minutes. Wait, then try again.

What changes

Your two-factor codes by text message go to the new number.
For the account owner, the account’s contact numbers change to the new number too.
For the account owner, an owner email change is blocked for 30 days. See Change the account owner.

Your profile has its new number. To check it, open Basic Details again. To use an authenticator app instead of text messages, see Set up two-factor authentication.