Close your account

To close your account, ask E2E support from a support ticket. Get the account ready first: copy off the data you want to keep, delete what you no longer need, and settle the balance, so the account closes cleanly with nothing left running or owed.

Before you begin

Have the account’s CRN at hand; support uses it to find the account. It shows on the header button, in the account menu with Copy CRN, and as CRN Number on Basic Details in Billing > Manage Profile.

You can raise a support ticket once customer validation is approved for the account. Before then, write to cloud-platform@e2enetworks.com with your CRN to ask for the closing. If you are closing because customer validation has not gone through, the validation team can help you finish it first: write to customer-validation@e2enetworks.com or call +91-11-4117-1818.

Get the account ready

Work through every project in the account; switch projects from the header to reach each one.

1. Copy any data you want to keep off your nodes, volumes, and buckets. Deleting a resource deletes its data with it.
2. Delete the resources you no longer need. Each one is charged for as long as it exists: from your infra credits on a prepaid account, or on your next invoice on a postpaid account.
3. Settle the balance. On a prepaid account, add infra credits to bring the balance to zero or more; see Buy infra credits. On a postpaid account, pay any unpaid invoice; see Pay an invoice.

A settled balance keeps the account in good standing while support works on your request. An account left below zero gets reminder emails from E2E, and may be suspended or closed with its resources before you have copied everything off.

Ask support to close the account

1. Raise a support ticket from the account. See Raise a support ticket.
2. Choose a Ticket Category and a Severity Level. Subject appears once both are chosen.
3. In Subject, write that you want the account closed.
4. In Description, give the account’s CRN.
5. Click Create Ticket.

Support replies on the ticket, and you follow the conversation in Support > Cloud Platform. If MyAccount cannot be reached, write to cloud-platform@e2enetworks.com or call +91-11-4117-1818 with the account’s CRN.

If you want to close the account only because it is suspended, paying what is owed brings it back, and you can decide afterwards; see Warning! Your Account is Not Active..