Your E2E Networks account

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Your MyAccount account is where everything you do on E2E Networks Cloud starts. You create and manage cloud resources from it, pay for what you use, bring in your team, and get support.

Each account has one owner, the person who signed up. To set it up, you verify your email address and mobile number, give your billing details, answer a compliance question, and confirm your identity, which MyAccount calls customer validation. Then you add infra credits and create your first resource.

Your CRN

Each account has a CRN, a number E2E gives the account. Support asks for your CRN to find your account, so keep it to hand whenever you contact E2E.

You can find your CRN in four places:

On the header button at the top of MyAccount.
In the account menu that opens from the header button, with Copy CRN beside it.
As CRN Number on Basic Details, the first tab of your profile.
On the Details tab of any support ticket.

If you belong to more than one account, the account menu lists every account where you are an accepted member, each with its organisation name and CRN. Click one, and MyAccount signs you in to that account. An account where you are still Invited shows in the list too, ready to switch to once you accept the invitation.

Login History on the dashboard lists your own last five sign-ins, with User, Date & Time, and IP Address.

Projects

Every resource you create lives in a project. Your account starts with one project, created when you sign up and named default-project- followed by a number. The project you are in shows in the header; pick another from the list there to switch at once. Anything you create goes into the project you are in.

You can create as many projects as you need to keep work apart, such as testing and production, and rename any of them, the default project included. To add a project, see Create a project.

Before your first resource

A new account is ready for its first resource once three things are done:

You verify the email code and the SMS code from sign-up.
You finish Complete Your Account Setup. It opens from Complete Setup on the dashboard and has two steps: Billing Information, which starts with the Compliance country question, and then Account Setup, where you complete customer validation.
On a prepaid account, you add infra credits for the first resource.

Customer validation checks the identity of the person who signed up, because the CERT-In rules require it. While it is open, you can look around MyAccount and fill in your profile, and a create button, such as Launch on a node, takes you back to Complete Your Account Setup. Once it is approved, you can create resources.

An Indian organisation that entered a GSTIN can choose Load Credits instead of customer validation: a payment of any amount completes its setup. Every other customer completes customer validation.

Prepaid and postpaid

Every new account is prepaid: you buy infra credits first, and your usage is taken from them. The header shows your balance as Infra Credits:. A postpaid account is invoiced for its usage afterwards, and its header shows Usage: instead. E2E converts an account to postpaid on request; see How do I switch from prepaid to postpaid?. For how infra credits are spent, see Prepaid and postpaid accounts.

Profile, settings, and support

Your profile is Billing > Manage Profile, the Manage Customer Profile page. Basic Details holds your name, email, mobile number, and CRN, and Billing Details holds your billing details.
The Billing menu also holds Pay Now, Auto Pay, Account Statement, with your invoices, transactions, usage, credit notes, and ledger, Coupons, and TDS.
In the sidebar, Settings holds Audit Log, Security, SSH Keys, General Settings, Abuse Logs, and Tags. Security is where you manage your sessions, your password, and two-factor authentication. API has its own entry in the sidebar.
In the sidebar, Support has Cloud Platform, where you raise and follow tickets, and Sales Support, the sales team’s contact details. If you cannot reach MyAccount, write to cloud-platform@e2enetworks.com or call +91-11-4117-1818.

Two-factor authentication is always on. Sign-up turns it on by text message to your mobile number, and you can switch to Google Authenticator in Settings > Security.

Your team

You invite other people to your account from Identity & Access Management (IAM) in the account menu. One validation covers the whole account: someone who joins through the activation link in your invitation works under your validation. Someone who already has their own MyAccount login completes customer validation on that login before they can accept your invitation.

What you can do

Sign up as an Indian customer, as an organisation with a GSTIN or with a PAN, or as an individual.
Sign up as an international customer, with the form, Google, or GitHub.
Answer the restricted-country question that opens before Billing Information.
Complete customer validation (KYC) with Aadhaar, an ID document and a selfie, or a photo ID through Stripe.

Sign in and trust a device with your email and password, Google, GitHub, or SSO.
Set up two-factor authentication by text message or Google Authenticator, and keep your backup codes.
Reset your password when you have forgotten it, or change it while signed in.
Change your mobile number, which is also where your sign-in codes go.
Create an API token to use the E2E Networks API.
Manage SSH keys for your whole account.
Read the audit log of actions across your account’s resources.

Pay for what you use:

Buy infra credits for a prepaid account.
Set up AutoPay with a card or a bank e-mandate, so infra credits are bought automatically.
Update your billing details, such as your GSTIN or your address.

Organise your work and get help:

Projects and tags: Create a project to keep resources apart, create a tag to label them, and tag a resource from its own list page.
Set your account defaults for new nodes.
Raise a support ticket and follow its replies.

Manage your team: share your account with your team without sharing your own sign-in, and decide what each person can see and do.

Invite a user to your account.
Manage users: see who has access, change a role or projects, or remove someone.
Choose a role for a user by comparing what each of the six roles allows.
User groups to give several users the same projects and policies at once.
Create a policy set to state what a Member or Billing + Member user can see and do.
Set up single sign-on with Microsoft Entra ID so your team signs in with the account they already use at work.

Hand over or close the account:

Change the account owner to move the account to a new email address.
Close your account through support.

Where to start

To sign up and get your account ready for a first node, follow Get started with your account. For fixes, see Troubleshooting your account. For short answers, see Account FAQ.

Node: the first resource most accounts create, once setup is finished.