Sign up as an Indian customer

Create a MyAccount account as an Indian organisation or an Indian individual, verify your email and mobile number, and fill in your Billing Information. Customer validation comes straight after; see Complete customer validation (KYC).

Indian and international customers use the same sign-up form. The country you pick for your mobile number decides which you are until you set a billing address, so pick India (+91) for an Indian account. If you are signing up from outside India, see Sign up as an international customer.

Before you begin

Have these ready:

• An email address not yet registered with E2E, where you receive a code.
• An Indian mobile number that can receive text messages. One mobile number can be used on up to four accounts.
• For an organisation: the organisation’s GSTIN, or, without one, the organisation’s PAN, the name on it, and its date of incorporation.
• For an individual: your personal PAN, the name on it, and your date of birth.

Sign-up asks for no payment, and you do not need a card to create your first resource.

Fill in the sign-up form

1. Open https://myaccount.e2enetworks.com/accounts/signup. The page is headed Welcome to E2E Networks.
2. In Name, enter your full name: 4 to 100 letters, spaces, and hyphens. The last word becomes your last name.
3. Enter your mobile number. The country list starts on +91, which is India.
4. In Email, enter your email address.
5. In Password, enter a password of 16 to 30 characters with a number, an uppercase letter, a lowercase letter, and a special character. To have one made for you, click Use Suggested Password, which fills in a 19-character password. Save it in your password manager before you go on.
6. Three boxes are ticked for you. The box for the terms and privacy policy and I accept the Required Consents (Essential for account creation) are both required. To stop marketing emails, untick I agree to receive Marketing Communications (Optional).
7. Click Create Account. It is available once every field is valid and both required boxes are ticked. The Verification screen opens.

A field that needs fixing says so under it, for example Minimum 4 characters are required. under Name, or Enter valid number under the mobile number.

To sign up with Google or GitHub instead, click Google or GitHub above the form. A short form asks for Name, E-mail, and your mobile number, with the same terms and consent boxes. Click Sign up. MyAccount checks only the code sent to your mobile number and sets no password; you can set one later with Forgot password? on the sign-in page.

Verify your email and mobile number

The Verification screen shows Email code sent on your email address and SMS code sent on your mobile number, each with six boxes.

1. Enter the six-digit code from the email. The email code expires after 3 minutes.
2. Enter the six-digit code from the text message.
3. Click Verify. MyAccount shows Your mobile number and email address have been successfully verified!, creates your account, and opens your dashboard.

If a code does not arrive:

• Check your spam folder for the email code.
• Resend Code becomes available 60 seconds after a code is sent, for each code.
• After you have resent the text message once and the 60 seconds have passed, Receive OTP over call appears under Having trouble receiving SMS?. A phone call reads the code to you.
• To fix a typing mistake in your email or number, click Change email or Change phone number. The form opens again.

After several requests, MyAccount stops sending new codes to that email address or mobile number for 30 minutes. Wait, then ask for a new code.

A wrong code asks you to try again. After too many wrong tries, that code stops working and you ask for a new one. An expired code also needs a new one; click Resend Code.

Your account now has two-factor authentication turned on, with codes sent to your mobile number by text message, and 10 backup codes. See Set up two-factor authentication.

The email you receive at sign-up is not the welcome email. The welcome email, with E2E’s Terms of Service and Privacy Policy attached, arrives when your customer validation is approved.

If sign-up is refused

These messages appear after you click Create Account:

• A user is already registered with this e-mail address. The email already has a MyAccount login. Sign in with it, or reset its password with Reset your password.
• The mobile number is already on four accounts: use another number, or write to sales@e2enetworks.com.
• The number belongs to a suspended account: write to sales@e2enetworks.com.

Open Complete Your Account Setup

Your new dashboard asks you to complete your profile setup for full access to E2E’s cloud services, with Complete Setup beside it.

Click Complete Setup. Complete Your Account Setup opens, with two steps: Billing Information and then Account Setup.

The same window opens when you click a create or pay button, such as Launch on a node, before setup is finished.

Answer the country question

Before Billing Information, a Compliance window asks a question that you answer once, yourself: Is your company or its parent company registered in a country or region restricted by U.S. export laws?

Choose the answer that matches where your company is registered:

• If your company is not registered in a restricted country or region, choose No, not registered in a restricted country or region and click Confirm. Billing Information opens.
• If it is, choose Yes. This needs an export licence letter and a review by E2E before you can use the account. See Answer the restricted-country question.

Fill in Billing Information

In Billing Information, you give the details that E2E, as a CERT-In compliant organisation, must collect.

1. In Select Your Country, choose India.

2. Choose the Organisation or Individual tab. Choose Organisation for a company, firm, or any business with its own GSTIN or PAN. Choose Individual when you are signing up for yourself with your personal PAN.

   An organisation with a GSTIN can skip the identity check: choose Organisation, give the GSTIN, and pick Load Credits at the next step. A payment of any amount then finishes setup. Individual takes only a GSTIN issued to a person, such as a sole proprietor’s; a company’s GSTIN there is refused with a prompt to sign up as an organisation. An individual, including a sole proprietor, completes customer validation.

3. Give your tax details, with a GSTIN or with a PAN, as described in the next two sections.

4. In Nature of Business, describe what you will use E2E for, in 10 to 400 characters.

5. Fill in Work Load and Official Email. For an organisation, also choose Organization Type.

6. Agree to the Terms of Service and the Privacy Policy.

7. Click Next. The Account Setup step opens.

If a detail does not pass the checks, Next shows Invalid billing details provided. Please check and try again. Check the details against your GSTIN or PAN and try again.

With a GSTIN

In GSTIN, enter your organisation’s GSTIN. E2E looks it up on the GST registry, and it must be active there.

• Your billing address is filled in from the GST registry. You cannot edit it on this step.
• If the registry holds both, choose Legal Name or Trade Name for the name on your account.
• A GSTIN carries its holder’s PAN, so MyAccount takes your PAN from it and you cannot type a different one. Check that the GSTIN is your own before you go on.

If MyAccount cannot accept the GSTIN, it shows one of these messages:

• Please enter valid GSTIN: check the number for a typing mistake, and that the GSTIN is active.
• Your GSTIN do not relates to an individual: the GSTIN belongs to a business. Use the Organisation tab.
• GSTIN entered by you is inactive: tick I do not have GSTIN and use your PAN. You can add the GSTIN later.

Without a GSTIN

1. Tick I do not have GSTIN.
2. Enter PAN and Name on PAN card exactly as they are on the card.
3. Enter Date of Birth for an individual, or Date of Incorporation for an organisation.
4. Click Validate. E2E checks the PAN against the name and the date.

If MyAccount cannot accept the PAN, it shows one of these messages:

• Provided PAN card number is invalid or Enter valid PAN card number: check the PAN for a typing mistake.
• The name does not match the card: enter the name exactly as the card shows it.
• The date does not match the card: enter the date on the card. MyAccount names Date of Incorporation instead of Date of Birth for an organisation.
• The PAN you entered is not of a Person. Kindly sign up as an Organization.: the Individual tab needs a personal PAN. Use the Organisation tab.

Check the PAN before you click Next, because it stays with the account. A GSTIN you add later must belong to the same PAN, and a different PAN needs a new sign-up. The billing country also stays India for the life of the account. You can add a GSTIN or change other billing details later on Billing Details; see Update your billing details.

Choose how to finish setup

Account Setup is the last step. What it offers depends on how you filled in Billing Information:

• An organisation that entered a GSTIN chooses between Customer Validation and Load Credits. Load Credits finishes setup with a payment of any amount through PayNow. Customer Validation finishes it with an identity check of the person signing up.
• Every other Indian account completes customer validation. You can validate with your Aadhaar and an OTP, or, with Try other way, with an ID document and a selfie.

Both paths are on Complete customer validation (KYC).

What you have now

Your account exists, and it has one project, named default-project- followed by a number. Until customer validation is approved, or an organisation with a GSTIN has loaded infra credits, you can look around MyAccount, but anything that creates or changes a resource is refused. Next, complete customer validation.