Firewall Action Availability

This page lists the conditions that make a firewall action hidden, disabled, or rejected. If an action you expect to see is missing or greyed out, check this page before raising a support ticket.

Action	Requires	Blocked by
Start	Firewall is powered off	Firewall is locked
Power Off	Firewall is running	Firewall is locked
Reboot	—	Firewall is locked
Reinstall Firewall	—	Firewall is locked
Upgrade Firewall Plan	Firewall is powered off	Firewall is locked; another upgrade already in progress for this firewall; selected plan is identical to the current plan; selected plan has fewer vCPUs than the current plan; account is prepaid with insufficient infra credit balance
Lock Firewall	Firewall is not already locked	—
Unlock Firewall	Firewall is locked	—
Access Console	Console access has been enabled for this firewall by E2E support; you are the firewall's owner	Console access not yet enabled; you are not the owner
Delete	—	Firewall is locked

note

This table reflects the conditions checked by the portal today. E2E may add further validation over time — always read the confirmation dialog for the specific action, since it can surface additional context (billing, committed-plan impact, or backup recommendations) beyond what's listed here.

Related Resources

Resource	Use it for
Firewall Actions	Step-by-step instructions for every action
Firewall FAQ and Troubleshooting	Self-service fixes for common issues