How does the AutoPay payment method work?

About AutoPay Method

Note

In accordance with RBI guidelines on the processing of recurring payments, existing standing instructions received for Autopay, shall not work post-September 30, 2021 and accordingly we will de-activate these existing instructions for auto pay on September 30, 2021 end of the day. Our payment gateway partner has been able to make live, a few bank cards for the processing of recurring payments so far, in accordance with these new guidelines. So, post-October 1, 2021, Customers may add the cards which have been made live by our payment gateway partner. As of now, the following cards are live-

S.No

Bank

Debit Card

Credit Card

1

HSBC

N/A

✓

2

Equitas Small Finance Bank

✓

N/A

3

City Union Bank

✓

N/A

4

OneCard

N/A

✓

5

Karur Vysya Bank

✓

✓

The AutoPay method allows you to set up standing instructions on your Credit/Debit card to allow E2E Networks Ltd to automatically charge your provided card for payments. This ensures uninterrupted service by eliminating the risk of suspension due to delayed payments. This also saves you the hassle of regular tracking and making periodic payments on the MyAccount portal.

For postpaid customers, soon after a new invoice is generated, it is settled based on the standing instructions of AutoPay. All unpaid invoices at that time are settled in one go.

For prepaid customers, you are never short of infra credits and you need not log in to MyAccount every time to purchase infra credits.

Credit/Debit card

You need to provide the card details on which you wish to set up the standing instruction, you will be required to complete a ₹ 1 refundable authorization payment to verify the credit or debit card. This direct debit instruction allows us to collect payments automatically from your credit/debit card.

You can add multiple cards and make at least one of them as a primary. Only in the event of transaction failure on the primary card, another secondary card/bank e-mandate will be used.

VISA and Mastercard credit cards from all banks are supported. VISA and Mastercard debit cards from ICICI Bank, Kotak Bank, Citibank, and Canara Bank are supported.

Your card details are not saved by E2E Networks Ltd.

Setting up AutoPay

You can follow the below steps to set up AutoPay for your MyAccount.

  • Login to MyAccount at https://myaccount.e2enetworks.com

  • On the left side of the MyAccount dashboard, click on the “AutoPay” sub-menu available under the Billing section.

  • If you’re using the prepaid billing method then the following screen will open.

  • If you’re using the postpaid billing method then the following screen will open.

  • Click on the ‘Add Credit/Debit Card’ and the payment gateway service provider window will open.

  • Then, you need to click on ‘PAY BY CARD’ and you will redirect to the next page, to enter your card details. Future payments on this card will be charged automatically.

Note

Your Card detail will be saved by the payment gateway partner.

  • Click on ‘Pay ₹1’ and you will be redirected to the bank page to complete a transaction of ₹1 which will be deducted by the payment gateway to verify the credit card or debit card.

  • On completing this transaction, The deducted ₹1 will be refunded within 14 working days to the card after the verification.

  • That’s it! Your Autopay has been set up using the card that will be used for all your payments.

If you’re using the prepaid billing method then you need to follow additional steps:

  • You need to tick the checkbox that says “Enable AutoPay to automatically buy Infra credits for MyAccount”.

  • In the “When MyAccount Infra credits balance reaches” field, you need to enter the threshold value.

  • In the “then buy” field, enter the number of infra credits you would like to purchase automatically when the infra credit balance reaches the threshold amount. Then, Click on ‘Save’.

Note

There is a minimum value ₹500 which you can enter in the “then buy” field.

  • Whenever your account is topped up automatically, you will receive email alerts from your bank. If the transaction fails on the primary card provided by you, an email notification will be sent to you.

  • You can add multiple cards by following the above steps.

Note

You need to have at least one active card added under “Manage Cards”. If there is no card added, automatic payment setup cannot be done.

  • If the transaction fails on the primary card provided by you, an email notification will be sent to you.