For Indian Customer:

Signup for Indian Customers

1. Navigate to URL https://myaccount.e2enetworks.com/accounts/signup

2. Fill all details and Click on SignUp button

3. After Fill all details and Click on SignUp button OTP verification pop up would be open. You have to fill out an OTP which has been sent on your mobile number and your Email

4. In case you do not receive the OTP in Two attempts, you can click on receive OTP via a call to receive the OTP over a voice call

5. After OTP verification, the Billing information page will be open User needs to fill the required field.

The Indian customer may SignUP as an individual or organisation.

SignUp as Indian Organization

1. We validate whether customers have added GSTIN is correct or incorrect.

2. After validation is completed, proceed with the Signup Process

3. After filling in all details and clicking on Next button the 2nd step for payment validation process will start.

4. We offer Indian customers two payment gateway options, Stripe and Razorpay (including Razorpay card and Razorpay UPI), for payment validation. Users can choose the option that suits them best.

If you select Razorpay card, you can see the below screen.

After clicking on card, enter card details and click on Next button.

5. After this the payment validation process will be complete and the Payment validated screen open and you have to click on Proceed to Next button after that the page will be automatically redirect on Dashboard.

If the Indian customer with GSTN wants to do Customer Validation Voluntarily then he can click on Customer Validation as shown in the above screenshot.

SignUp as Indian Individual

1. We validate whether customers have added Individual PAN or Corporate PAN, Corporate PAN not allowed in Individual Account.

2. If the user selects Individual and tries to enter Organization PAN then a message will be displayed The PAN you entered is not of a Person. Kindly SignUP as an Organization. For identification of individual PAN(i.e 4th digit of PAN should be P (This is fixed for individual PAN holders as per PAN allocation rules).

3. If the user selects Individual and tries to enter Organization GSTIN then a message will be displayed. Your GSTIN does not relate to an individual. You should signup as an organization.

4. If users enter an incorrect PAN then a message will be displayed. The PAN you entered is not of a Person. Kindly sign up as an Organization

5. If users enter incorrect GSTIN then a message will be displayed. Please enter valid GSTIN

6. If user enter individual PAN the users are able to proceed for the next steps

7. After filling all details and after clicking on Next button the 2nd step for Payment validation process will be start.

8. We offer Indian customers two payment gateway options, Stripe and Razorpay (including Razorpay card and Razorpay UPI), for payment validation. Users can choose the option that suits them best.

If you select Razorpay card, you can see the below screen.

After clicking on card, enter card details and click on Next button.

9. After this the payment validation process will be complete and the Payment validated screen open and you have to click on Proceed to Next button. After that the Customer validation process will be start.

Skip Validation

If the user will click on Skip button then another pop will appear on the screen where customer have to fill in his Billing address.

After filling the Billling address you have to click on Proceed button then the page will be automatically redirec on Dashboard page. And on the Dashboard page following message.

Note

Your customer validation process is pending. Please complete validation before DD MM YYYY to use uninteruppted services. Click Here to complete your customer validation.

Note

After payment verification user will be able to use myaccount but only for 20 days and a warning message will be displayed on their myaccount dashboard the warning message will be like this (Your customer validation process is pending. Please complete validation before the date(like 2023-03-6) to use uninterrupted services. Click here to complete your customer validation). If the user will not complete their customer validation within 20 days then we will suspend his account after 20 days. For suspending we will send a first reminder on the 6th day after SignUp and a second reminder we will send on the 13th day after registration and then 19th or final reminder will be on the 20th day But still, the customer will not complete his validation after 20 days his account will be suspended.

Now after a few days of using services customer wants to validate his account then he will have to click on the ‘Click here’ link.

After clicking on the link a pop-up will appear and shows a message like aadhar based validation for the services for E2E networks ltd. then click on Agree and Proceed.

Then it will redirect to the Bureau site KYC verification with Digilocker then click on Proceed to Digilocker

Then another popup will appear in that pop up the customer has to fill in his Aadhar details

After completing the Aadhar validation a popup will appear on the dashboard to update billing address in that field customer has the option to choose the address earlier mentioned or the address from Aadhar or the customer can add another address that is different from both the address above mentioned.

After keeping the same address or filling in the new address the customer validation process will be completed and he is able to access all the services.