E2E Networks International Customer Validation Process FAQs

Information/Documents needed from International Customers for Customer Validation

In line with the recent CERT-In directions issued by the Indian Computer Emergency Response Team (“CERT-In”) under sub-section (6) of section 70B of the Information Technology Act, 2000 relating to information security practices, procedure, prevention, response and reporting of cyber incidents for Safe & Trusted Internet dated April 28, 2022 (available at link https://www.cert-in.org.in/PDF/CERT-In_Directions_70B_28.04.2022.pdf), the Data Centres, Virtual Private Server (VPS) providers, Cloud Service providers and Virtual Private Network Service (VPN Service) providers, shall be required to inter alia maintain the validated contact details, name and address(es) of their subscribers.

Accordingly, in order to enable us to complete your customer validation, you are requested to provide the following documents to us:-

A) If you have signed up as an Individual:

  1. Copy of any one identity Proof document like Passport, Driving License, voter’s ID card, Social Security Card etc.

  2. Copy of any one address Proof like utility bill (not more than 2 months old), bank statement, Passport, Driving License, voter’s ID card etc.

B) If you have signed up as an Organisation:

  1. Copy of any one identity proof like Tax id, registration certificate, incorporation document for the Organisation, etc.

  2. Copy of any one address Proof like utility bill (not more than 2 months old), bank statement, registration Certificate containing the address for the organization, etc.

  3. Name and Contact details (Email and Mobile) of Authorised Official of the Organisation.

  4. Copy of any one identity Proof document of the authorized official like Passport, Driving License, voter’s ID card, Social Security Card etc.

  5. Copy of any one address Proof of the authorized official like utility bill (not more than 2 months old), bank statement, Passport, Driving License, voter’s ID card, etc.

Your account activation may take up to 3 business days from the date of receipt of such information to the satisfaction of our risk-assessment team.

In case of any queries, you may contact our sales team at 011-4084-4965 from 10.00 AM IST to 8.00 PM IST on Monday to Friday.